How to Clear Cache in Edge

A cluttered cache can sometimes lead to unexpected behaviour in your browser, such as pages loading incorrectly or a slow response rate. If you are experiencing any issues like this while using the ISG, clearing the cache can often help resolve this. We recommend trying to clear cache for just the ISG first, then try clearing all cache if the issue persists.

 If after clearing your cache you are still experiencing problems with the ISG please contact us at isg@mbhci.nhs.uk and we will investigate this for you.

How to Clear Cache for just the ISG

1. Click the Lock Icon next to the URL in the URL bar.

2. Then click 'Cookies and Site Data'

3. Next Click 'Cookies'

4. Then Click the website address.

5. Finally click 'Remove' then click 'Done.' You will then need to refresh your page and log back in to the ISG.

How to Clear Cookies and Cache from all sites

Please note that as this method will clear data for all sites and will sign you out of any sites you are currently logged into.

1. To clear your cache in Edge, firstly click the three-dot menu in the top-right corner of the window.

2. Select Settings.

3. Navigate to Privacy, search, and services.

4. Under Clear browsing data, click Choose what to clear.

5. Change the Time Range at the top of the pop up box to All Time, then select the checkbox next to Cookies and other site data and Cached images and files. (You can also select other browsing data you want to clear, like download and browsing history if you wish.) 

6. Lastly click Clear now.